Cart 0

FAQs

What are TPU cases?
TPU cases are great because they don't get damaged easily and are very flexible! While TPU cases are marketed to be durable and shock-absorbing, we highly recommend that you DO NOT test that theory.

Many of our cases are TPU cases but there are some hard covers as well, so please read the description carefully before purchasing.

Do I have to sign up for an account to place an order?
No, you don't have to but it is recommended as it saves you the hassle from having to re-enter your details the next time you order.

What payment methods are accepted?
We currently only accept payments via PayPal as it is the safest way to pay. You can still pay by various credit cards through PayPal.

When can I expect my order?
Depending on the delivery option you selected, for local orders you can expect your parcel within 4 working days after dispatched and it may take up to 20 working days for international orders.

Orders with backorder items will only be shipped out after all the items have arrived.

Where is my order? I haven't received it, can you track it for me?
We're glad you asked! Unfortunately, we won't be able to track it for you, we have just as much information on your parcel as you have. You see, we pack your order and send it over to the post office where it gets sorted before delivery. For international orders, it then boards a plane and upon arrival goes through customs before being dispatched to your local post office. Over at the local post office, the staff are probably working very hard to sort your package into their respective area before it gets delivered.

Do you ship internationally?
Yes, we do! As soon as you checkout, you will be able to select your shipping destination and all shipping options will be there. For more information on delivery timings, click here.

How to identify the model of my MacBook?
Refer to the chart below. The model number can be found on the under side of your MacBook.

MacBook Model

MacBook Model Name

A1370/A1465

11-inch MacBook Air

A1369/A1466

13-inch MacBook Air

A1278

13-inch MacBook Pro

A1425/A1502

13-inch MacBook Pro Retina

A1286

15-inch MacBook Pro

A1398

15-inch MacBook Pro Retina

A1534

12-inch MacBook


What if I entered the wrong details?
It is your responsibility to check and ensure that all the details are accurate and correct. If you realised that you made a mistake, kindly contact us as soon as possible at contact@maisondeblanc.net with your order number. We cannot amend or cancel your order once it has been dispatched.

Where is my confirmation email?
Usually, it will take at least 3 working days before your order is ready to be shipped. If you do not receive the confirmation email, kindly check your junk mail first before reaching out to us.

What should I do if the product I want is out of stock?
We accept pre-orders/back-order for popular items. The average waiting time for a pre-order item is 1 week. This is why pre-ordered items usually take a longer time to be delivered.

The colour of the item does not look the same as the photos.
We have tried our best to match the colour on-screen and in real life but colours will vary depending on the screen and this is not a legitimate reason for a refund or exchange.

Do you accept collaborations?
Of course! We are always on the look out for like-minded individuals to work with. If you are interested, kindly fill up the contact form here. Unfortunately, we can't get back to everyone.

All prices on this site is in US Dollars (USD).